Our Policies

Kats’n Us Privacy Policy

Kats’n Us takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products via UPS.com, USPS.com, Paypal Ship Now)

We are happy to provide further details of our privacy policies. For more information, call us at 503-650-5184.

Kats’n Us Anti Spam Policy

Making a purchase on our site will NOT automatically put you on a “emailing list”. Kats’n Us  will under no circumstance use your email address for any other reasons than to identify your orders or to contact you in regard to your current order or to notifying you of problems/updates with your current order). We do not rent, sell or trade personal information collected on this site. If you ever receive any email that appears to be Spam coming from our company we ask you to contact us directly or forward it to sue@katsnus.com

Shipping Policy

Orders are processed in 1-3 days. We can ship products virtually anywhere in the World. Our products will ship via Fed Ex, UPS and USPS depending on which product you choose and destination.  Delivery time for the Continental US is 4-6 days.  We cannot be held responsible with carrier delivery schedules. If you need it sooner please contact us by sending us an email at sue@katsnus.com to determine additional charges. We offer free shipping on some of our many of our items. This is available for US addresses only.

Additional fees may be required for APO, DPO, Hawaii, Alaska or international orders. For best service email us for quotes at: sue@katsnus.com.

Return Policy

For health and safety reasons, pet carriers can only be returned or exchanged if the pet has NOT occupied the carrier. You may return most new, unopened items within 15 days of delivery for a full refund of the purchase price minus actual shipping costs.  Items not returned with all original packaging, instructions and warranties will be subject to up to 10% restocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other cases, you will be responsible for the shipping cost to return the item to us.

Our Airline kennel-crates and packages are 100 % Guaranteed to be Airline accepted. We are not responsible if they are rejected due to size requirements or restrictions.

Should you decide to return a product, please carefully package and ship your return merchandise, with a copy of your order to the following address:

Kats’n Us

704 4th St.

P.O. Box 1734

Oregon City, OR 97045